frustration

<p>Applying for home internet was easy. I app**** online with Telkom having no problems in the beginning of March 2017 within 2 days I got a call back from one of the agency to do the telephonic contract, I was told the area I stay in does not have the fibre connection I originally app**** for but the ADSL is available, so I opt for the ASDL. Everything was completed in within a few days (7 – 14 days waiting period) received my message. “Dear customer, your installation for order ( ********** 75) is scheduled for (2017.03.31) …..Etc.</p> <p> On the 31st I took a day off from work because the message stated from 7:30-16:00. I waited the whole day for no one to come. The following day I called Telkom to complain about the technician not pitching for the installation, but I was told that he was in the area but tried to contact me but I gave the wrong contact number (firstly how to I give the wrong contact if they send me a sms on the 29th and called me on my contact number a few days before then).</p> <p>I left it at that, but a few days later I was not satisfied with the service and contacted Telkom again this time they told me that it was not the contact number but an issue with the line and it will take another 14 days to repair and then installation will take place.</p> <p>Few weeks later I contacted Telkom again to get the installation date. The date given to me was 28th of April but I was not happy about this and they gave me a number (975401A) to take it up with a supervisor. And the supervisor sent me a new installation date and telling me everything was sorted out. The new date was the 19th of April, so then I took off from work again. I the received a message at 9:17am that the technician was sent out to do the installation, 3 hours later another message was sent that the technician was sent out at (12:23) but once again he did not pitch to do the installation. I called Telkom but was told that the tech said he was unable to do the installation due to that fact there is no line (adsl or phone line) in my area.</p> <p>After all that I’ve taken 2 days off from work on not once has Telkom called me to say they are unable to fill the order. Every time I had to call them and all the say is the cant help. I have spoken to supervisors and I just get referred to a complaints email I must send.</p> <p>I will not get paid for the 2 days taken off from work and all I get from Telkom is “SORRY”</p> <p>I will be taking legal action for this. If they only called me in March saying it cannot be done.</p> <p>I’m tired of these networks, knowing that we can’t do anything to stop them, we must just abide by their rules but they don’t even follow their own rules.</p>