Frustrating trying to get service

I logged a fault on my Telkom line 5 days ago. I received a reference number via sms, but have heard nothing since. I have tried to track the fault, but all it tells me it is \open". I know that. I'd like to know when it will be \""resolved\"". It is impossible to get through to the call centre (10210) and it's unreasonable to expect the customer to hold on for hours on a cellphone (where call charges apply) because the landline is the one that isn't working (where call charges do not apply). I am constantly having issues with my line"