Frustrating to say the least

We have ordered a Telkom package Do-Uncapped for home with Reference Number CM*** on the 30 Sep 2015 , all well and they gave us an installation date for the 7th Oct 2015.Quite happy with that.I was told that the technician would call to advise what time he would be there to do the installation,Never happened.despite this I still stayed at home until 08h30 on the 7th October just in case he came.After waiting I had to leave to get to work.Any ways my wife called to see what was going on and the technician said that he was there at around 08h15 and there was no one home,which is false,and that he had called a 609 number which is my wifes work number,which is also false as we have records of incoming calls to that number as well as CCTV footage at the time he said he was there,and guess what ? nothing!Subsequently we have called the 10213 number again and this time they have given us an installation date for the 27th Oct which is ridiculous. why one week to start off with then 21 days after the technician decided not to rock up.I have asked for an escalation with ref number 759325 and was promised a call back yesterday,I am still waiting.customer service is just excuses and lies.