Frustrating terrible ridiculous service

I am on the smart home advanced package and as of today (22/03/2016) my Telkom landline and Internet is not working. When I try calling on the landline, a pre recorded voice says something I don't understand in Zulu and the call does not go through. Also the Internet is not working. I tried a different isp and it is still not working. I initially tried to report the fault on the app but I couldn't as an old fault which was resolved was still marked as open. I then had to go to a family members house to report the fault. This was highly inconvenient. I am paying Monthly as per my contract and this type of break in service is totally unacceptable and highly inconvenient as well as a breach in my contract as I'm not receiving the service I am paying for. Kindly rectify as a matter of extreme urgency. The only positive is the call centre rep who took my call was courteous and professional but the rest of the process was highly frustrating. Fault reference is 979cnk220316. Kindly fast track. Thank you.