Frustrating Telkom Mobile Experience

I app**** for an upgrade on 4 October 2021, it's the 21 October today still no delivery of the device(mobile phone). I have been trying to track it,I was told last week already that it was delivered to who?no one knows and no one is willing to help at this point, I have been calling the 10213 number where I ordered the phone, some consultants just drop the call. I am frustrated without a phone but will be billed month end. I even went to the Vincent Telkom store,no one was able to assist, consultants are not getting back to me. The person who ordered or did the upgrade for me via the 10213 number stopped taking my calls and is not responsive to emails either. Telkom is not helping,no clear client service lines,no where to report the matter it's Soo bad.