Frustrating Telkom ADSL expereince

Im writing in connection with fault log reference no 34AWK020819.

My ADSL line (telephone and internet line combined) has been offline for almost 2 weeks now. There is no feedback on the part of Telkom on the matter. I just heard from an operator that I called through that the problem was due to ****** cables.

However, is there no other alternatives in place for ****** cables? Isnt the customer given an option of an LTE router and a cordless telephone to substitute the problem?

Its either speedily solving the issue, or the cancellation of the contract due to breach of contract on behalf of Telkom. I signed up to receive a service and to pay for it. Thus far I kept up to my end of the deal. If I must call Telkom every 3 months to repair services due to technical issues on the service line then Telkom should review their service delivery platform.

Telkom, please advise on the corrective measure to be taken against my reported fault as per the aforementioned number provided. I do believe that my personal contact details is captured against the reported fault number.

I am frustratingly awaiting your feedback.

Dustin Davids