Frustrating Service to port to Telkom, Now Stuck with a Contract that does not allow people reach me

Item: Telkom
Rating: 1
Author: Tunde O

I requested for a port from another network provider to Telkom on March 14, 2018 which should normally take 24 -48hrs. While I did the port, I also made a request for the FREEME 99rands bundle, which should kick in post the porting. Telkom went ahead to activate a contract for me, without porting me from my other provider. After 72hrs, the porting still did not go through. On April1, 2018, I went back again frustrated to the Telkom shop, They somehow managed to port my number to Telkom. But sadly, I cannot receive any calls as ALL my callers go straight to voicemail. I have spoken to their customer service and have been given numerous USSD codes, all of which has failed to solve the problem. I just wished I never made a decision to port to Telkom in the first place. Very terrible service frustrating my life right now.

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Replies (1)

Tunde O's updateReviewer Update

20 Apr 2018, 20:57

I am tired of your service already. Now I cannot even receive calls, I cannot get my OTP, I cannot run payments for services online plus I need to run other services on the internet and they cannot go through as I need OTP which does not get delivered. I have already had two case numbers already ********** 5 and ********** 5. I do not see a reason why you guys are privately replying and giving me another case number - ********** 6. Can you guys just cancel the contract already and let me go back to Vodacom in peace and stop destabilising my life since March 14? Today is April 20. that is 1 month and 6 days of pain from Telkom

Tunde O's update20 Apr 2018, 20:57

Reviewer Update