KN
Karin N

1 reviews | Active since Oct 2016

27 Oct 2016, 09:57

Frustrating Service : LTE Wireless data issues

<p>I have an account with 50GB data on an LTE Wireless modem for my business. I never use up all this data in a month, but this month unfortunately I ran out of data. In the past 2 weeks, I had to phone Telkom 4 times for data just running out, without me using it much. Every time, I hold on for up to 30min just to speak to a consultant while the lines are busy. You get to one person, they transfer you to another and another and another. You ask for the correct details to dail the right person the first time, and every time get different info. I top up, and a day later, the data is missing. I ask for data usage statement, and don't receive it. Terrible terrible service TELKOM. I am the only one using my computer linked to this modem, and it seems if you recharge, your data goes missing quickly without any proof from Telkom of where it went. Frustrating non-service</p>

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Replies (1)
Telkom
Telkom's reply27 Oct 2016, 10:37
Official

Hi Karin,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Mobile Team.
Your reference number is AI***.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,