Frustrating Service and wrongful debit

<p>I took out a wonderful contract involving a tablet, with minutes and data which I was very excited about. Received the tablet, but with the wrong contract - data only. Phoned them to change the contract and was advised to send back the tablet in order to rectify the contract. So they collected the tablet. No-one ever phoned me again. But they were debiting me every month. So every month I cancelled the debit order. Finally cancelled the contract because of non-delivery. So then I was charged R2600 for cancellation of contract! Debited from my account and I was not able to reverse it. Since then I have phoned about 5 times already. Managed to get the credit on my account, but not the refund. Every time I phone it will be followed up - and that is where it stays. Case number ********** 2. Debit was done a month ago already. So how long does it have to take to get the refund for your stupidity? Just goes to show, Telkom is still useless. Please resolve this and refund me my money that you stole from me.</p>