Frustrating Service and Unresolved Contract Issues

I have had such bad service with Telkom Mobile. I am currently on contract, but for the past three months I have not been able to use the data that comes with my contract. Essentially, I am paying for something I cannot use.

Every time I call in, I get passed from one agent to another, with each one giving me a different explanation on how the issue can be fixed. Despite all these promises, nothing has actually been resolved and I’m still stuck with the same problem.

This is unacceptable. As a paying customer, I expect proper service delivery and accountability. Telkom needs to urgently sort this out and ensure that I get what I’m paying for.