Frustrating service

Last week I contacted telkom billing department with regards to my bill. I spoke to a lady by the name of Andis who didn't know anything about the bill yet she's on the billing department. She kept telling me to hold on , and lastly said she will have to ask someone for a breakdown of my bill then she will send me an sms with the breakdown which I'm still waiting for a week later! Really disappointed and frustrated because I've got 2 lines for 2 different homes with telkom but no one is assisting me with billing.