Frustrating service

<p>I have previously posted on this forum and received a response saying that I should email the query with the identity number and order number, which I did and which seemed to have been ignored in totality.</p> <p> </p> <p>My dad has ordered an adsl line to be connected to his residential landline two months ago and still nothing. We have made numerous calls and were informed by most of the consultants that the number is on a new system which they do not have access to and therefore cannot assist. How is that even possible. There is one number to call yet the people that answer the phone don't have access to the applicable Telkom system.</p>