Frustrating Fibre Move and Cancellation Experience with Telkom

I have been trying for two weeks to move my fibre line, only to encounter constant issues with Telkom’s customer support. The call centre has been entirely unhelpful, and their online self-service portal is non-functional. After repeated attempts, I decided to cancel my contract, but when I phoned, the agents informed me they could not assist at this time. They also refused to tell me the cancellation penalty upfront—I would only find out once the cancellation was processed. Attempting to cancel online also failed due to the useless portal.