Frustrating Experience with Telkom Phone Insurance

I made a claim with Telkom Phone Insurance on January 27th, and as of February 15th, I still don’t have a phone. The process has been extremely slow and frustrating.

On February 8th, I received a message stating that my claim had finally been sent for assessment—meaning it took them ten working days just to capture my claim. In that same message, I was told to wait another 7 to 14 working days for a response regarding my claim.

However, when signing up for the insurance, I was assured that the entire process would take only 7 days to finalize. Clearly, that is not the case. The delay, lack of communication, and unmet expectations make this experience incredibly disappointing.

It is important to note that the administrator for Telkom Phone Insurance policies is Worldwide Advisory Services (Pty) Ltd . Given my experience, I would advise potential customers to carefully consider their options before choosing this insurance.

At this point, I have to ask: What is the purpose of phone insurance if I have to stay without a phone for almost a month? Is this how it’s supposed to work? If so, it defeats the purpose of having insurance in the first place!

If you're considering Telkom Phone Insurance, be prepared for a long, frustrating process that does not align with the promises made when you sign up.