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Bernard B

1 reviews | Active since Apr 2018

09 Apr 2018, 20:02

Frustrating data network service!!!

I must say that Telkom Mobile is arguable the worse network EVER!!!

I've been experiencing network issues (my phone loses data network all day) so I have a phone that doesn't work half the time, so I have to wait until I get to a WiFi spot in order to use my MOBILE phone!! What kind of a network is THAT!!???

So, I tried calling 180 from my cellphone now & I've been on hold for 30-minutes (no jokes!!! ??) & I STILL didn't get through!! And that stupid hold music is so freaking annoying!!!

So, right now, no cell data service, I have to log on to my WiFi to even access anything & with no real solution in sight!!! I'm VERY sure I'm switching networks to something that ACTUALLY works!!

By the way, I travel to Hout Bay over the weekends, while commuting there on the beach road, I have to pack my cell away coz there's absolutely NO NETWORK COVERAGE!! Zip, zilcho, niks!!! ???? How bad is that!?

That's it: I've just convinced myself to leave this useless network & switch to any other than TelkomSA!! I can't stand a service I pay for not delivering!! ???

0
Replies (2)
Telkom
Telkom's reply26 Apr 2018, 12:16
Official

Hi Bernard_Brown74

Thank you for contacting us and we humbly apologize for delay response.


The response serves as confirmation that your query has been received and we will contact you.

We do apologize for any inconvenience caused to you.


Your reference number is: AI***

Regards
Luleka
Telkom Social Media

Best regards,

Telkom
Telkom's reply04 Jun 2018, 07:17
Official

Hi Bernard ,


Thank you for getting in touch with us, we apologise for the late response.

Kindly be advised that the night surfer data only works on Telkom coverage not on roaming as all net data.


We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,