Frustrating and Telkom is one word

The amount of issues I have with telkom isn't evening funny. I contacted telkom for a pocket router because I need it immediately for work, I was advised by the consultant to please complete the application at your closest telkom I go to telkom they are unable to assist due to them being a franchise of telkom and directed me to another store which is 25k away which I do go to and again when I reach there I am told them same thing now I am frustrated call telkom and the constant tells me he is from durban and isn't sure which is the main office in johannesburg I placed the order on the telephone I contacted to telkom today four days later and I am boldly told by a consultant the order was only placed today I have repeatedly said I require this urgently for work so as a customer my needs has no importance I explain to the consultant this is what happened and how urgent I require the device can she escalate the matter or can your manager assist I was told no we can't help you Second - I purchased a Sim card for my son last year May from then till date the sim card is not working I have contacted telkom please request for a new card at your closest telkom store which I do and guess what it still doesn't work

TELKOM PLEASE ADVISE HOW DO I CONTINUE ***