Frustrating and poor service! Telkom is too backward!

Telkom deducted my monthly instalment on the 20th Jan 2025 and mind you it was a double debit since the missed my December payment. So 20 Jan they debited double. Today is the 28th Jan and they have suspended my services. I have been calling their contact centre since 12pm with my last call to them now at 3pm. They keep telling me that they are also offline and they cannotot assist and I must try call them between 5 and 10pm maybe they will be up ans running by then.

My biggest frustration is that I paid the full amount plus December payment on the 20th Jan and today is the 28th, they suspend my services why ?