Frustrating

We have a Wi-Fi subscription with telkom and our wifi has been working perfectly.

Last week we started having connection problems and it says no internet access. The frustrating part is that we are not getting help from Telkom to resolve this issue. At the branch you told to call the Telkom help center and when you do no one picks up. If you lucky and they pick up your call, they keep referring you to a different department and they don't transfer your call to that department, you must drop the call and call the other department but in the end you don't really get help.

The Wi-Fi problem is still not fixed and it's frustrating because I am working from home and need the internet for work purposes.