Frustrating 8 month battle

<p>I cancelled my telkom mobile contract in November last year (2015), which was only finalised in February of this year (2016), volleying between one call centre person to the next an the next, ect...you get the picture. So already a bad experience, but the story doesn't end here. Since the cancellation, Telkom continued to deduct money from account. After each month's deduction I would phone to report it and request a refund, and same story, being volleyed between call centre agents who make promises of logging yet another case and the matter to be dealt with as a matter of urgency. Needless to say that it is now June, with an accumulation of credits now due to me, and still no resoltion to this problem. It's sad how easily we as consumers get handed over for a late payment, but let a large company like Telkom '*****' money from their customers and you get nowhere to get your money out of them...fair much??? I'm not the knid of person who would go this route, but I have tried for 8 months to resolve this myself with no joy.</p>