CG
Christopher G

1 reviews | Active since Jul 2011

25 Jan 2017, 13:36

Frustrating

<p>I have a 3GB data contract with Telkom and even though I do not use close to that amount of data, everyday I receive at least 3 SMS's tell me:</p> <p>"You internet access has been paused because you are using Out of Bundle Data. Dial *180# to purchase a new bundle, or open your browser for more options."</p> <p> </p> <p>I have tried calling 081180 to get this resolved so the SMS's will stop. I keep getting told this is a technical issue that the call centre cannot resolve. PLease let the SMS's STOP ......</p>

0
Replies (3)
Telkom
Telkom's reply26 Jan 2017, 10:56
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

CG
Christopher G's update26 Jan 2017, 11:08
Reviewer Update

Dear Moenieb,

Thank you for your prompt response. I look forward to getting this problem resolved.

Regards

Chris

Telkom
Telkom's reply30 Jan 2017, 06:25
Official

Hi Chris

Please note that your query is being attended to.Your case number is ***2.

Regards

Diketso

Telkom Social Media Team

Best regards,