Frustrated without Communication

In the beginning of 2018 I had decided to rellok at my communication platform at home and in March 2018 I cancelled all my voice fascilities (or tried to ) with Telkom. I was told it would take the rest of that month and the next month before the cancellation was final and I was ok with that . When I received another invioice in May 2018 , I contacted Telkom and was given a Ref: ********** 21A and I recieved feedback (23/05/18) that "8ta more Status : Sad to see you go" . I got a messgae in September 2018 that I owed telkom rental and my line was suspended. When I logged a dispute (Ref ********** 4) I revied a notifiaction a week later that it was resolved and my ADSL line was reactivated. Then on 26 February 2019 , I recieved an SMS "Your account has been suspended due to collection " at which point my ADSL line (managed by a third party ) was cut. I contacted Telkom (which took 3 calls of 30min plus ) before I got hold of someone who could assist and was told I owe Telkom R2700! When I assked what it was for , they agent told me they would open a dispute . The agent (all 3 agents ) could not find any of my previous reference calls , despite them being on the Telkom app on my mobile . They said They would open a new dispute and I would recieve an SMS when the call was concluded,....... I am still waiting ( a month later). I called back the next week and they were offlne and couldnt help. On the 15/03/19 I spent an hour on the phone with Bongiswa from accounts and she said she would escalate to resolve the dispute and get someone from accounts to contact me - I requested my ADSL be reactivated while the investigation was taking place and she said she would mention that as well. I am still waiting ...... I called back frustrated on my call a week later , and 30 minutes in to the conversation , the agent couldn't find any disoute history or reference of any dispute calls under my account. WHAT DO I DO NOW? I need the internet for work and have been suffering for more that a month without resolution . The worst part is, when I connect to a LTE with a Telkom SIM , I cannot see view my dispute history on the Telkom app. When I connect with Vodacom or MTN, I can see the complete history - TRUE STORY ! and can be duplicated. PLEASE HELP!!!!! Someone recommended this platform so I may get some assistance - we will see if anything happens.