1 reviews | Active since Jul 2011
FRUSTRATED WITH TELKOMS PATHETIC SERVICE
To Whom It May Concern<br> <br> I ordered a Telkom line as well as a 4mbps ADSL line 3 weeks ago. I have had to call the call center several times for feedback. Each time I called, I was informed that their were ports available and that they not sure why I have not received communication via sms. Today I called them again as its been 3 weeks since the order and I have received zero feedback. Today they tell me that their are no ports available after 3 separate people confirmed that their are. My husband requires the ADSLconnection from home for work purposes. They are giving me a date of 22 October which is 5 months away. This is unacceptable and pathetic.<br> I demand a response and an answer as to why the staff are so ***********, why I am not able to receive the connection after I was told I could, and why I have received no updates. I have spent quite abit of money , time and effort calling the call center for feedback and running after them.<br> <br>
Thank you for bringing this matter to our attention.
Kindly be advised that we are currently looking into your issue and we will revert back to you with feedback.
Your Social Media reference number is SM114189.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
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Thank you for bringing this matter to our attention.
Kindly be advised that we are currently looking into your issue and we will revert back to you with feedback.
Your Social Media reference number is SM114189.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***
