Frustrated with Telkom service!!!

I've been a Telkom internet client for many years. I pay my account on time every month. Since last Week Wednesday our internet at home is disconnected..it has been a week now. On Friday there was an Open Serve technician who reported the problem and told us that another technician would still come the same day to assist....no one came. On Monday we received an sms that said service has been restored...whilst it wasn't at all. I've been on the phone with the technical and sales call centres (10210 / 10213). Very helpful personnel, but with no results yet. Last person I've spoken to yesterday afternoon, said he could see someone deleted our B number from the system. He could see who it was and told me he would send a mail to the person to rectify the issue. I was told that the call centre personnel is there until 21:00. I phoned from 20:15, after loadshedding ended, but only received the message that I have reached the centre out of operating hours and that there is no agent to assist. I tried again from 18:15 tonight, I got the same message, I few times. My children need internet, like so many others for their school projects etc and I'm so frustrated with this service. Telkom, this is not the service I expect from you since I've only been a loyal customer. Please can someone HELP!