Frustrated with Telkom Sales!!

Hi,

Please note that on the 08-03-2018 I app**** online for the iPhone 6s R369 deal, and due to a misunderstanding between myself and the sales agent who was assisting me, the Test Debit order didn't go through and thus my application was declined.

I then made numerous attempts to have this fixed and arranged for the Test Debit order to be done on the 24-03-2018, and when I checked the order online Monday the 26-03-2018, it seemed to have been resolved and a reference number ( ********** 93A) was generated. I then waited for about two weeks to give allowance for seven working days to pass, but I still had not received any feedback from Telkom.

So I called again on Friday the 6th of April to ask for an update and I was told that my order had not been placed yet, but the lady I spoke with said that she will escalate the matter to the Sales Manager, and I will get an SMS once the order is placed, which I still have not received. I then called again today and was told that my order was only placed yesterday and there is no record that I have ever made contact with Telkom before.

What frustrates me the most is the fact that I need to follow almost weekly, an when I do the person that I speak to tells me something different and cannot see that I called before. Also when I try and track my application online, I get a status saying "Sad to see you go", which I do not understand!

All I need is someone who can help get the service I deserve, especially considering that a debit order has already been made on my account and I am now done calling the 10213 number and hold for about 10 minutes before I speak to someone who ends up not helping me?

This was supposed to be a birthday gift for my wife, and now I had to improvise and buy her something else that she needed far less than she needed the phone, and the only reason I am not cancelling this order is because I already told her about it.