Frustrated with telkom poor customer service!!!!!

I'm a very unhappy and dissatisfied client with telkom. For the month of July and August my payment or debit order did not go through in the beginning of September I received a sms saying that my account is suspended I must pay R2255 or phone the number provided I than phoned the number only to find out it telkom lawyers the guy explain that my account is suspended due to collection and I should pay R2255 he also asked me if I want to make arrangements to it off I said seeing that it was my error I will pay the full amount when I get paid on the 26 of September I also asked how I should pay he said he don't have banking details and they won't be able to debit I said to him I'll go to a telkom store to ask how I should pay he than said as soon as the full payment is made I will be reconnected immediately, on the 27th I went to the telkom store they gave me a statement and said I must pay at pep stores with the easy pay number I asked the lady how much I must pay she also said R2255 I than went to pay the amount at pep store after payment my Fibre at home was not connect for 10days I than phoned telkom they connected it on the Tuesday 10/10/2023 and than on Sunday 15/10/23 it was off again on Monday I received a message again saying that my service was suspended I phoned again to find out the service I received from some of the people did not get their names in the billing department was a disgrace however I must say thanks to the team at the canceling department one of their names gugulethu and nomfundo who really helped me gugulethu told me I must not pay anything its a system error on my account on their side she will escalate the matter to the billing department manager who will give me a call today 19/10/23 again I did not receive a call I decided to phn again spoke to nomfundo who said she can see the problem gave me a reference number it was around 3 and said I will be reconnected in an hour's time my phn was reconnected but the home Fibre was not telkom really gave me a raw deal I fell in my fault for not paying and correct my mistake

It is really nerve-wracking to have to suffer from a mistake made on telkom side and also now ruining my credit record due to n "error" on their side I mean what customer service is this???

I would really appreciate it if telkom could urgently assist me in this matter

Contact details below Moira Kasbert *** ***