Frustrated with Telkom Mobile - Responsiveness is not a priority for Telkom.

My Telkom contract is R199 per months. For the last 3 months debit orders did not gone through and I had to pay a reconncetion fee. This months, April an amount of R800+ was dedicated and still no access to internet. When you call the helpline you have to listen to all these options and hardly response or resolving the issue. I eventually spoke to a consultant and was assured that turn around time is 5-7hours. Still waiting on reconnection.