Frustrated with Telkom incompetence and lack of urgency to meet its obligations.

Total incompetence: First I am phoned and asked if I would like a fibre contract, on follow up, no thing for a fibre contract could be found on their system. I then request a fibre 20 meg unlimted Vumatel contract. I then request again for my fibre line, eventually I get fibre and only a 4mb line. I then followup with Telkom and make about 10 call. On 31 October my line gets disconnected and told I owe 931 Rand. I pay a 1000 Rand. When I phone 1021 ext 8 I am told"Your line is suspended you owe negative 89 Rand". When I spoke to the operator, he states, my line is suspended as I owe Telkom 2200 Rand. I owe money for a router. I took a 12 month which includes free installation and free router. Someone is messing up in Telkom and I and I am taking this matter further. Herewith the following reference numbers ********** , ********** , ********** 1, ********** 09. Further more Telkom lifted my paving when installing fibre, I had to pay the contractor to put the paving, this was never explained to me. When taking out the contract, Telkom stated uncapped, nobody explained fair usage policy. I received this policy two weeks after taking out the contract. Trying to speak to a senior manager or elevate this matter to a senior staff member is impossible. Going to Tygervalley Telkom Shop, has proven fruitless, just promises with no action.