FRUSTRATED WITH TELKOM BILLING!

I am super disappointed and frustrated with Telkom with the experience I received during and after I purchased an additional cellphone contract. I have an existing cellphone contract and during Jan, I purchased one for my mother under my name. I did a telephonic purchase and all went well. When it was time to deliver Eshowe, it took 2 weeks when it was supposed to be 5-7 working days because the address I supp**** was inputted incorrectly. I had to keep calling Telkom to find out when they would deliver and I kept being sent from pillar to post about this. Eventually delivery happened around Eshowe and not at the supp**** physical address (I had to go out and meet the courier company in town.) Beginning of Feb 2022, I received my telkom bill via email and it stated an amount of 2926 when I was expecting a bill of 595 (for the 2 phones.) When I call the customer care lines - 10210/ 081180 the many times I'm unable to speak to a consultant (especially for the option of billing enquiries) and I have to resort to other options so I can at least speak to someone. 3 Weeks ago, I successfully spoke to someone and I was told the large amount was due to my current phone being settled (this I was not made aware of at the time of purchasing a new phone.) I informed them that I wasn't able to pay this amount, can my monthly deductions just continue because that is what was budgeted for. The lady said I would have to pay 40% first before that could happen. I wasn't happy with that either so I asked for this to get escalated and the lady said I would be called back from the following working day. I waited days for the call back but nothing to this day. Last week Wednesday I called again and the person that assisted me said that they would put through my request to have my account continue monthly - after 3 working days, I would be notified. I expected a notification on Monday but nothing came through. I called again on Tues and followed up - I was told that my request is in back office and would get a response in 24 hours. I waited for a response on Wednesday and yesterday but nothing from Telkom. This morning the entire amount was deducted from my account and I literally have no money to settle my other bills. I am definitely not referring telkom to others anymore because it doesn't have that human aspect and is not understanding. I am super upset because THEY DID NOT MAKE ME AWARE OF MY CURRENT BILL BEING SETTLED at time of new purchase.