frustrated with telkom

I have been a telkom customer for over ten years, i am absolutely frustrated with the service i am provided.

i received a call from telkom offering me to change from adsl to fibre, i asked the lady on the phone will there be an overlap in cost as we do the switch she assured me that it will not, Vumatel came and installed fibre i am still waiting on telkom to deliver the router and activate y service, when i suddenly get an sms advising that the fibre is active and that i am being billed pro rata from today.

but i am still on adsl aswell so am i paying for both, well, i called telkom to enquire and received the worst customer service, first they keep telling me i got through to the wrong department and tell me what number to call and what option to choose.

almost half an hour later no one can help me while my bill is running for two services i cannot access

this is **************** as there is nothing you can do to telkom, because who do you complain to the staff is unhelpful and arrogant because there actions are no consequences to