Frustrated with telkom

Have been without my telkom land line and internet service since 14 March 2020. Repeated attempts to resolve this issue with both customer service and the telkom store has failed. Before the lockdown,Telkom said that they were replacing cables and was awaiting stock of cables. After lockdown the answer is to wait until lockdown is over. I suggested that they transfer my monthly data onto a sim card so that I could access my data. This has failed - consultant says they dont have that facility. Attempts to sort this problem at a telkom store has proved useless. It takes over 2 hours to get through to customer care . Today I have been on hold for the past 3 hours and no one has picked up. The recorded msg says to email ***. The message falls as this box is already full. Finally on 03 April , a consultant tells me that I should take a new contract - LTE and that this modem will be delivered within 3 to 7 days. Out of desperation, I take this route. I was assured that the modem will be delivered and that I will be connected as soon as the modem is set up. I also asked to speak to a supervisor. To date I haven't heard from him. I believe his name is Nkulesi Zita. It is now 14 April and I still haven't received my modem. During this time of lockdown , it is frustrating to be without my uncapped wifi or a landline, for which I still paying for. Please assist.