Frustrated With Telkom

Hi There!!

I upgraded with Telkom round about the 21st of June. I took Samsung A70 and a Samsung A50 for my son, Had the Phone for about a week and it had problems with the taking of the video and camera. That was the main reason why I took the phone for that specific reason the camera and video because sometimes I take Vlogs with my kids so I needed a decent phone, even my son A50 has that problem but he refused to send it in because for him it doesn't bother him. So I think the A series that's a general problem. So I took it back to Telkom canal walk on the 04 of July 2019 for repairs I don't know why they gonna repair my phone if it's a general problem. They said it will take up to 2 weeks. 2 weeks went by no phone or any word from Telkom. I called them they said will take up to 21 days again, 21 days is past and still no word.i have been calling Telkom the past few days and and they told me they escalated my query and they will get back to me within 24 hours. 24 hours went pass I called them again and waste my airtime waiting in a queue on call. For them to tell me once again they escalated my query again and will contact me within 24 hours. 24 hours is passed again and still no word. I'm so furious and frustrated with Telkom at this point. I need my dam phone. They service sucks. After this upgrade I will never use Telkom as my network ever again. Even when I upgraded my husband does it online they advertise the package I took then u get a power bank free. We enquired about it and they said if u apply online then u don't get the power bank. I also wanted a other color they had a nice coral color but online u cant get the coral colour so I had to just be satisfied with the black which I hate. Anyway I need this matter to be dealt with because I am no longer calling Telkom and wasting my airtime with this *********** people.

From: Zarreen Jacobs