Frustrated with Telkom

Have been trying to cancel my ADSL line for 6 months now but have received no help from Telkom. I have been extremely disappointed and frustrated in trying to get this issue rectified. I have been directly to a Telkom shop as well only to find out that my account has just been suspended which means I cannot cancel it. Got advised to contact the call centre to get the account unfrozen however the call centre is completely automated and not helpful.