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Tracey K

1 reviews | Active since Apr 2018

02 May 2018, 07:11

"Frustrated with telkom"

Telkom still no response or assistance in Cancelling my CONTRACT ...please cancel my contract or get someone to call me an cancel my contract

0
Replies (3)
Telkom
Telkom's reply11 May 2018, 13:47
Official

Hi Tracey

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards

Bradley

Telkom Social Media Team

Best regards,

TK
Tracey K's update12 May 2018, 11:04
Reviewer Update
Kindly Get them to contact me on *** or ***9 Because I am waiting with Forms and copy of my Id and still contract billing month to month ....Interaction ***
Telkom
Telkom's reply11 Jul 2018, 11:32
Official

Hi Tracey ,

Thank you for getting in touch with us, we apologise for the late response.

We regret that you have found our support unsatisfactory, please can you kindly forward the cancellation form to ***.
Let us assure you that we will personally assist on the issue and ensure that it is resolved to your satisfaction.

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,