Frustrated with Telkom

My line and internet has been down since 10 December 2017 and until today, no technician has been assigned to assist with all the various logged calls from then. I am very frustrated with the lack of service from Telkom and want this issue resolved ASAP. I keep tracking the fault on the app and the appointment keeps being shifted every week. I have incurred cost due to the line being down and cannot take it anymore. The current open fault is 464CTK020118 but there have been several before this one where they were just ignored and closed. To top it off, Telkom just sent me a bill to pay for the same services I haven't had for more than a month. I want this issue resolved now. I have called the call centre numerous times and they keep telling me my fault has been escalated. How many times does a fault get escalated without anything being done. I have even sent an email to ********** to get a technician to be assigned to this fault and still nothing. No response until today. I have tried everything and completely exhausted.