Frustrated with service

Good day,

I purchased a prepaid Telkom sim card and had it RICA'd at Pick n Pay Cedar Square. I then smsed the following details "Port Me #MyIDNumber# My New Sim Number" to ********** 678 from my old CellC sim. I switched off both my CellC and Telkom lines for a number of days.

When I tried utilizing my Telkom sim card on Tuesday this week, my number still wasnt ported and i received an error on my phone that I wasnt registered on the network.

I called on the very same day, Tuesday the 5th of December at 13:50:29, i was assisted by a guy who had informed me that:

1. My sim card has been RICA'd 2. He would contact the porting department and forward my details for them to port my number and that this would take 24hours 3. I would receive an sms with a reference number for the call.

To date, no reference number has been received for that call and my sim card has not been ported. So I decided to call in again today to enquire on the status of my port and spoke to a lady called Kwanda at 11:55:44. She advised me of the following:

1. I should have kept my CellC sim card to resend the very same sms I sent on the day I purchased my sim card. (I discarded my CellC sim card after speaking with the guy i spoke to on Tuesday thinking that the problem will be rectified.) 2. There are incomplete notes on your system and there is no record of me calling in on Tuesday. 3. I need to go purchase and RICA another Telkom sim card cause your system is not picking up your own number.

To be honest I was looking forward to being a Telkom Mobile customer. I was really excited to be able to save on data costs. But honestly, I am disappointed and frustrated, if this is how the service is from the on set, when I havent officially used this network, I really dont think I will be on your customer base any time soon.