frustrated with lack of service

This is the second complaint I am lodging against telkom. Are the staff so incompetant that there is no help.The call centre agents are of no help either after taking almost 1 hour to answer. i have stil not yet received feedback to a contract application which I had done telephonically on 11/09/2015, the contract was approved and money deducted from my account yet I still haven't received the device.No one has called or emailed yet all my details were available.Telkom are the biggest rogues and I thought Eskom was bad, telkom is by far the worst!!! I will never recommend telkom to anyone!