#Frustrated with bad service of telkom

I our area twljom cables was ****** in 10 December 2019, I phone to report a fault they told me it's a system fault. For 1week I phone customer service and same story so I went to telkom building that's 3 roads from me spoke to technician he told me the cables was ****** it will take 3 to 4 weeks to repair is. 20 December phone customer service again then only they inform me they not gone replace cables and I ask way forward..... Dear in mind before December we app**** for vider I received equipment 2 December 2019 and its 8 January 2020 and no installation. I phoned customer service 21,22,23.dec.2019 and they told me viber installation will call me with in 24hrs. On 27 Dec 2019 they told me it will take 48hrs. No call. I phoned again in Jan they still say I must wait till the installation company phone me I had 3 call backs from telkom and lots of sms saying they have my fault at hand and how can you have it 9n hand if you not gone replace cables. It's the 8 of Jan 2020 I have the viber router for more then one month no installation... Anyone that can help or assist.