Frustrated Telkom user!

I had the displeasure of taking a Telkom contract from a Telkom staff Pauline Mo***eng over the phone. That was the beginning of my saga. First it took Telkom over 3weeks to deliver my phone via Skyline. I specifically told the lady not to activate the benefits on the new sim card and phone number, but on my number for life which I have had for over 20yrs. She promised me that they will call me before they activate it and I can tell them. They never did. The benefits of the contract now we loaded on a new sim card with a new number that I don't even know. The saga continued when I went into the Telkom shop at Clear Water mall to ask them to reverse it, in the process of doing that, they cancelled my number for life. Then said they will have to reverse it. Since then I have been told that their Telkom system is down due to a system upgrade they so they are not able to do anything because it is nationwide. My question is how does a HUGE company like Telkom get completely paralized from a simple system upgrade, for 2 weeks with no estimated time when they will be up? How is that possible? Now my number which everyone in my life has says "does not exist" and they can not do anything until the system is up. Meanwhile i'm the one who must suffer because i'm incommunicado! WhatsApp calls and messages are what I am getting by on. I just need my number for life reconnected/activated. And I need to know when Telkom is going to sort their systems out because what I keep getting is "we don't know". Does Telkom not have a CEO, a COO, a CIO? What are they doing about it? This is shocking, this frustrating for me to say the list because I am missing important phone calls while Telkom has no idea when their system will be up! Can someone please give us an update on that so that my number can be reactivated.