Frustrated Telkom Customer (what's new)

Their customer service is appaling. And they are aware of it, but continue to do it. They don't put their customers first. I was left on hold for 20 mins before the call cut, waiting for them to assist me with my wifi which has not been working for 3 months since I opened a contract with them. I can barely even use it, which means I'm paying for nothing. They don't respond to emails either. Its really frustrating how they rob people so openly. They should be closed down. Horrible network, horrible company!!