Frustrated Telkom customer

Extremely frustrating billing and service experience with Telkom. My normal monthly contract is approximately R628. After a failed debit order earlier this year, Telkom collected R1,256 from my account on 25 July, which is exactly twice my normal monthly amount. Despite this payment, my service remained suspended for approximately seven days before it was eventually restored. Now my service has been suspended AGAIN. My August invoice suddenly increased to R849.90, and I was told this includes charges relating to the previous failed debit order. However, I was never properly informed beforehand that this additional amount would be collected. What makes this situation even more frustrating is that Telkom's own systems contradict each other. This morning, Telkom's verified WhatsApp service showed my current balance as R0, total balance as R0 and last payment as R849.90 on 31 August 2026. At the same time, the Telkom app says I must pay R849.90, while my service is suspended. So which is correct? I am not refusing to pay my account. I simply want Telkom to explain what I actually owe, where the R1,256 collected in July was allocated, what the additional charges are, and why their own platforms are giving me completely different information. I have formally escalated the matter to Telkom and requested a full reconciliation of my account and restoration of my service. Customers should not have their services suspended while being left to figure out contradictory billing information themselves. This has been poorly communicated and extremely frustrating to deal with.