Frustrated Telkom customer

I write this very unhappy with telkom. Some time between December 2017 and January 2018 I called them asking for a landline since I wanted home internet. The person assisting me was very helpful and we agreed on the landline deal, I was to pay R216 monthly. I then got MWeb as my internet service provider. A few days later telkom brought a technician to install what I thought is a landline for me. When I got home I found a modem and I called the technician and told him I only wanted a landline. He told me that’s what he was told to install. A month later I got a bill from telkom of R599. When I called them they told me I’m using their internet + landline. They told me I took a contract of 2 years! I was so confused because I never signed any thing like that’s. After I explained what happened to the customer service personnel I asked him to check under my profile what I asked for. He told me he could see that I asked for only the landline and doesn’t know why happened after. I even told him that telkom never provided me with a username and password for their internet so there’s no way I could be using it. After I realized the person I was talking to cannot help me I asked for a supervisor, that’s when my other problem started. I was given numbers that are never answered. I even tried their customer service online chats and still no help but told to call the same numbers that are never answered. I’ve been trying to fix this over a period of about 4 months. The bill just keeps piling up. Today was was told by a friend about hellopeter.com, now I’m giving this a shot.