JC
Jamie C

1 reviews | Active since Oct 2016

24 Jul 2017, 17:17

Frustrated Telkom Customer

<p>Someone from telkom upgrades call centre needs to call me back. A phone was purchased and delivered to me with no proof of purchase.</p> <p> </p> <p>After an hour on the phone today being transferred from one person to the next no one in sales or customer care could help me.</p> <p> </p> <p>Now i sit with the wrong proof of purchase that was sent to me and nothing for the phone i actually recieved after telkom rectified the mistake.</p> <p> </p> <p>Now i cannot send my phone for repairs without the proof of purchase.</p> <p> </p> <p>Once again bad service. Quick to sell their product but not helpful when the customer has a problem</p>

0
Replies (2)
Telkom
Telkom's reply25 Jul 2017, 09:32
Official

Good Day

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your social media reference number is AI***
We apologize for any inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,

Telkom
Telkom's reply01 Aug 2017, 12:49
Official

Hi Jamie

Please note that your reference number is AI*** is escalated to Support team and they will get in touch with you.

Regards
Diketso
Telkom Social Media Team

Best regards,