FRUSTRATED TELKOM CLIENT

I have requested a transfer of my line on the 23rd of March and to date, it has not been transferred yet. Today being the 6th of July 2020. I must have called the helpline @10213 and probably spoken to about 50 consultants. Still no joy. Apparently, someone on their side cancelled the transfer in May and even though i called 30 times after that, they still have it as cancelled. every operator that i speak to says the same thing, they will escalate this to their manager and the manager will call me. I still have not received a call. Moreover, they are billing me for the months of me not having the service and one month they even charged me almost double my normal amount. I emphasized the point of my internet being of utmost importance since i work from home and if I don't have internet, I can't earn money. I am at my wits end now.