FRUSTRATED TELKOM CLIENT

I AM STRUGGLING TO GET AN INTERGRATED SIM CARD TO WORK SINCE OCTOBER THIS IS PART OF MY PACKAGE DEAL WHICH I AM BILLED THE FULL AMOUNT AND ONLY 90% OF THE PACKAGE IS EFFECTIVE. WHEN I CALL INTO THE CALL CENTRE YOU GET DIFFERENT REPLIES FROM THE CONSULTANTS TOLD TO CALL DIFFERENT DEPARTMENTS YOU EMAIL YOU GET A REPLY THE EMAIL HAS BEEN SENT TO THE MOBILE DEPARTMENT I AM NOT GETTNG A REPLY NOW SINCE OCTOBER THIS IS NOW BEYOND FRUSTRING TELKOM GET A WAKE UP CALL