FRUSTRATED TELKOM CLIENT

After weeks of unsuccessful attempts to have my ADSL line restored Telkom offered me a wireless WIFI service that I accepted. It took 12 weeks to get the service activated. I subscribed 40 gigs of Data pm. My pro rats allocation for June was 18 gigs. To my consternation 3 days later I was out of bundle. An enquiry to Telkom about my data usage, I was advised that I used 8 gigs on my first day, 18 June 2018, from 3:45pm to 11:59 pm. I queried that between my spouse and I we not use data for streaming nor download any major files they were adamant that my consumption was 18 gigs in three days. I explained that we both have iPhones that’s used for emails and Whatsapp laptops to browse. Our ADSL was 20 gigs per month and we never used that up in a month. They can’t tell me what devices were connected or how we used the data bundle up. There is no access to senior managers and the line staff are the only people to deal with. Telkom is our national telecommunications SOE and the service is appalling to say the least. I have tried all avenues to have my issue resolved and as a last resort I’m on this platform with the hope that Telkom will give answers. I need the service and I am prepared to pay for the service, but I expect value for money.