Frustrated telkom business client

In June 2021 I called in to find out process to relocate our business ADSL line to a new address & was told I should call & request 14days before the relocation date. I then called 14days before relocation date to start process. Called 10217 & was told that it can't be done because we are moving to a different dialing code & would have to cancel & reapply for a new ADSL line. I then called again & spoke to another agent to confirm if this was the only way. I spoke to an agent by the name of Zameera Moosa who told me no problem she would put through my request and I should send through a letter on our company letterhead along with Directors Id's of our request. I sent this on the 12/7/2021 to *** the letter & Id's, as well as a request of confirmation that documents have been received, that process has started & a reference number. I did not receive any response. On 20/7/2021 I sent another email to Zameera Moosa asking for update & received no response. On 6/08/2021 I called in again 10217 but was told I need to call 10213 who told me they can't help I must call 10217 as it's a business line which I again did. I was then told I must again send previous documents & it will be forwarded to agent Zameera again. I emailed documents to ***. I then finally on the 6/8/2021 received a reference number AI*** from Zameera saying my request in still in queue & she will escalate for faster assistance & apologies for delay. We relocated & unplugged our line on the 2/8/2021 already as we were under the impression our relocation was being processed. On 11/8/2021 I received an email from another agent Lorraine Koetzee (email address ***) saying she had been assigned to our request. She simply said unfortunately they could not move our line to cape town as it's a different dialing code....thats it she gave us no advice or solution as to what our next step would be. I then asked what now. She then said we can put a forwarding on the land-line to a cell number & requested the number. I also then ask when our internet line would then be relocated & reconnected. I then sent her the cell number as she requested. That was the last I heard from Lorraine Koetzee. I have emailed her & Zameera asking for an update almost everyday since & have received absolutely no response. On 24/8/2021 I called in again & was once again told they have sent request through to Lorraine. But also told that my account was suspended that's probably why they were unable to do anything. I paid the R1288. 14 which was owing & disputed the other outstanding balance as we have not been connected since 2/8/2021 reference number ***0 this was given on 24/8/2021. I have still to this date not received any feedback on this. I again called on the 30/8/2021 to find out what was happening on our relocation request & was told that they can see no order or request on system. And then too was advised that the best thing to do is to cancel my line & reapply for product & process was given. Today is 9/9/2021 and I have achieved absolutely no help from telkom. This is a business line & are totally disgusted in the service & no help from telkom. We require our line to run our business & have spent thousands of rands on data over this almost 2 months to keep our business running due to telkoms pathetic service & lack of help. That's beside all the useless calls I have made getting nothing but the run around & promises that someone would call & it never comes. I have even sent a complaint on one of their service emails explaining my whole story as to why I am giving them a 1 rating but still no response. Please help me I have no idea what more to do or who to call. I just want our internet reconnected & get the service I am paying for. Everyday I see adverts from telkom on how they can make you business run smoother & better but if this is the service they offering & causing our business to lose so much money then maybe we need to look at another service provider. Please help I can be contacted at *** or email ***