Frustrated! Still have a R3000 bill to pay!

It has been over 10 days! My account has not be reviewed or a new bill sent to me! I was charged R3000 for 6 weeks after taking a R599 package! Based on my complaint, I had the service fee reversed but have heard nothing regarding the actual bill! I am so frustrated! I am going to get a bad credit record because Telkom cannot get their act together! Never thought I would come across a company that didn't want my money!!!! Cannot wait to cancel this service, worst experience and still no resolution! Telkom is *********** and now I will pay the price because my record will show a missed payment!!!!