Frustrated Soon to be former Telkom Client

I am writing this review with an absolute sadness and the heaviest of heart. I have been a Telkom's client (Mobile) from its inception, I love and am very loyal to this brand with its up(s) and down (s) though there were more up(s) and very little down(s), or maybe, just maybe, out of the love and respect I have for this brand, I might have decided to overlook some down(s)

I have contracts with them which in turn means that I pay for services delivered by this supplier, however when that does not happen, it becomes a one way contract which benefits them and leaving me at a disadvantaged position and the lack of communication makes it even more frustrating. As a person, I do understand that our country is faced with a lot of theft (amongst other things) when it comes to infrastructure and that is not entirely Telkom's fault, but for them to take this lightly and a as residential customer and a woman who stays alone, I have been left feeling unsafe since I am not able to make important calls if and when there is an emergency due to the dropped calls and being put at the bottom of the barrel, the very least cared for is beyond me, as they would put it, we are reported as minor faults. I also do feel sorry for the people on the ground (their employees) as they can only do so much while fielding calls from angry customers left right and everywhere, they listen to our cries, others get insulted by extremely frustrated clients, at times one can understand that cold tone when engaging with them, they have been turned it no punching bags and shrinks, but the ones on top should be held liable for this, those guys on top should wake up.

For over a month now, I have not had consistent coverage and I know for sure I was not the only one in my area, we are pinging from the same tower and surely the NNOC has picked up this fault (a long time ago) if there was proper tracking, they would have noticed that they are getting the same reports from a specific area, but no. My heart is so sore that I now have to walk away as I am unable to pay while services are "paused" but no pause at me paying.

Telkom should learn to communicate with their clients and they will see less of us parting ways with them.

So long Telkom, so long