Frustrated paying client

Can you kindly assist me here, I had book my phone in for repairs on the 28/09/2021 - the phone had a cracked screen and was book under job TRJ 145265. On the 21/10/2021 I received a call from Telkom to come and pick up my phone. I went running because I knew it meant I would be able to work again and do things on my phone. When I got to Telkom in old mutual building Durban the consultant ZAMA gave me paper work to sign and handed me phone. While instore I realised that the back cover was loose (this is a big concern that the phone came back from repairs with an open back and ZAMA also didn’t see this when she was checking the phone or she decided to ignore that and just handed me the phone.)

The first thing I noticed when she gave me the phone was that the cover was not stuck to the back-again it’s very shocking that Zama didn’t notice when she check or she just didn’t care.

Fast forward: I tell her that the cover is coming out, Zama must be new at Telkom in old mutual building(Durban) because she thought that was a joke. I won’t lie I was very angry-angry at the fact that I waited for so long to get the phone and not it has to go again.

We then had to book the phone in for repairs again this time for the back cover to get glued or stuck or whatever it is that wasn’t done right the first time. All this happened on the 21/10/2021 phone was booked in again JOB TRJ 146552-today is the 04/11/2021 and I have not received and feedback or update.

I would really appreciate it if I can get feedback as well as a turnaround time. How long does it take to glue back the cover?

FAST FORWARD... I get a call from Admin + saying their system show that the phone was sent to the store a week ago and I need to go to them.....

I get to the store and find that the phone is there. All good I take the phone and I go.

I have received my phone but the phone no longer allows me to use my Rain Sim card which means the network has been locked.

All along I was able to use the rain on the phone but now I can not. Is there a reason why my phone network will be locked?? Please advise on what I need to do

This is becoming very frustrating for me because I use this phone to work and for the past 2 months I have not been able to do so.