Frustrated - Over Two Weeks & still waiting for Telkom to fix my phone line!

On Thursday night, 28/12/2017, I started experiencing problems with my home phone line & ADSL. I noticed each time it rained or got extremely windy, my phone line & ADSL will go off, clearly an issue of a loose connection. On Friday, 29/12/2017, I logged a fault using the Telkom App. (***). On 3/1/2018 I called the Telkom's Call Centre to get an update. I was told my fault was not assigned to a technician as yet. I was informed by the Call Centre agent that my fault will be escalated & that someone will give me a call (Escalated No. ********** ). Having no response, on 9/01/2018, I called again to the Call Centre & spoken to a gentlemen by the name of Stephen who again informed that they are no technicians available & asked if the manager called me. My reply was No. All I received in the past two and half weeks was generic sms's from Telkom informing me that they are aware of the fault & please refer to the Telkom App for further information, which by the way is useless.

I now understand why so many people want to leave Telkom and are looking for alternative service providers. Telkom advertise all these great specials every month but their after sales service is terrible. As for the managers who were supposed to contact me, if you don't know how to do your job or don't like your job, please leave!

I am extremely frustrated with Telkom's poor service right now. I was on leave when I first reported the fault. Now that I have gone back to work, it means I now have to take time off to deal with Telkom's BS & to top it off I am paying for a service that I am not receiving. When you don't pay Telkom's bill they very quick to send you reminders and hand you over to debit collectors.

Hoping my phone will be repaired by this week!

Sudesh Naicker Cell. ********** 587